How long will my order take to arrive?
Orders are processed and prepared to be shipped within 72 hours. Delivery times may take between 1 to 4 weeks from the time of purchase to shipping your order worldwide unless it is specified in the product description. Sometimes we have special sales with priority shipping e.g. 1-5 Business days shipping. Shipping times can be found in the product description too.
How does shipping work?
At PetsDoo we don't only work with global merchants to provide you with the best prices and the most awesome products, we also design and create our own Handmade product line and deliver this through partnership with Printing companies. This means that your order is shipped from all over the world, so your item may take 5-10 business days to arrive for handmade items. If you buy different items, it is more likely you would receive more than one package. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.
Please do not worry if it does not show up immediately. And yes, we do provide a tracking number.
How can I track my order?
When you order with PetsDoo you are emailed out a unique order ID. You can lookup your order any time HERE: https://PetsDoo.com/pages/track-your-order-here . If you don't have the order ID you can also alternatively look up your order by email on that page.
Can I cancel my order?
We offer a 24 hours cancellation policy. If you wish to cancel your order then please email Support@PetsDoo.com within 24 hours from when you placed your order. We will review and confirm back as soon as we've received your request.
How can I return an item?
We refer you to our Return Policy HERE If you need further assistance, please send us an email at Support@PetsDoo.com.
How long will it take for you to reply to my message?
We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays. You can email us at Support@PetsDoo.com for any escalation. We try our best to keep our customers informed on progress with their orders and or answer any related questions they may have.
I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at Support@PetsDoo.com.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to Support@PetsDoo.com and we'll get you a new one out!